InforME Board Meeting 
Meeting Minutes

Thursday, July 28, 2011
1:00-2:58 pm
Cross State Office Building, Room 105, Augusta

Attendees:
Board Members Present:
Dean Corner
Herb Thomson
Cindy Butts
John Martins
Anne Schink
Joe Laliberte
Dick Thompson
Anne Davis
Doug Bergfeld
Greg McNeal
Charles Summers
Kelly Hokkanen, non-voting member

Guests 
Paul Sandlin, OIT 
Tammy Quimby, OIT 
Barbie Redmond, Secretary of State’s Office

InforME Staff 
Dan Andrews
Lesley McCaw
Michelle Boivin

I.	Adoption of June Minutes 
Motion:  Joseph Laliberte made a motion to accept the June 2011 meeting minutes as presented.  
Second:  Greg McNeal seconded the motion
Vote:     unanimous 

II.	Service Agreements/Prioritizations - 
a.	BMV – AAA Driver License/ID Renewal/Replacement – Prioritization, SOW, Schedule A (VOTE) – portal fee of $2.00 per transaction
This service is a customized version of the driver license and ID renewal/duplicate service with restricted access to AAA locations for the purposes of processing license/ID renewals and duplicate requests at the counter.  AAA staff will use the InforME web-based service to process renewal and duplicate orders by credit card using InforME’s merchant account.   Transactions processed as cash payments will be processed and funds due will be remitted by AAA to MIN via daily or weekly ACH, and then weekly from MIN to BMV by ACH.    MIN will process electronic check requests and forward funds less the portal fees weekly to BMV via ACH.   All merchant fees associated with the credit card transactions are the responsibility of InforME. 

Motion:  Cindy Butts made a motion to adopt the AAA Service 
Second:  Joe Laliberte seconded the motion 
Vote:   unanimous
   
b.	One Stop Background Check – Fee Change – Schedule A (VOTE)
Kelly expressed to the Board that the service is not getting the usage that was hoped for, and that perhaps a decrease in the portal fee may increase the use of the service.    Board members felt that the service has many potential user groups and that the fee is reasonable. They suggested additional marketing and then report back on usage in 6 months. Joe Laliberte requested that there be a higher fee for out-of-state users than in-state users in order to support Maine’s businesses. 

Motion:   Greg McNeal made a motion to maintain the current portal fee of $10.00 for out-of-state subscribers and lower the fee to $6 for in-state subscribers, and that the portal should conduct additional marketing of the service and report back. 
Second:  Joe Laliberte seconded the motion 
Vote:    unanimous

c.	 Rapid Renewal - Fee Changes – Schedule A 
InforME proposes the following Rapid Renewal Change Order in response to municipal requests and the directive of the State and Local Government Committee. Municipalities have requested the option to pass on all portal fees to the customer using the Rapid Renewal service, including credit card processing fees.

Rapid Renewal service fees:

●	State Registration Fee- variable 
●	Municipal Excise Tax Fee- variable 
●	Agent Fee- $3.00
●	Portal Fee for credit card payments - 2% of excise tax

A web page will be added to the InforME website that explains what a Portal Fee is.  This page will be linked to from the Rapid Renewal service, and any future services that utilize the Portal Fee model. 

The Board supports this proposal. Anne Schink suggested that it would be important to make sure that the MMA endorses it. 

Motion:  Greg McNeal made a motion to table this item of business pending review and approval by the Maine Municipal Association.   
Second:  Joe Laliberte seconded the motion 
Vote:    unanimous

III.	One Stop Business Licensing Project – 
DECD Commissioner George Gervais and Denise Garland were present to discuss the LD1 requirements with the Board.  A brief information handout was given to the Board for review and discussion.  
It is the intent of the Department of Economic and Community Development to work with InforME and OIT to review the status of the current business licensing and permitting process.   
There is a requirement with LD1 to have a program in place by December 15, 2011.  This is likely to be a relatively simple solution, such as a directory of business licenses/permits, and an upgrade to the Business Answers website. The DECD would like to have a “one stop” process for all business licensing, which may be developed over a longer period of time in a phased approach.   An initial survey of all agencies has been conducted to gather a complete list of all business licenses and permits. 

IV.	Break  

V.	Enhanced Business Marketing Proposal – 
In response to the visit from Reps Valention and Tilton, a proposal for marketing toward businesses was drafted and presented to the Board.   The Board indicated that the media section of the proposal was too resource intensive and they were not confident of the value of these strategies. The “Media Promotion” section of the document presented will be deleted. The Board suggested responding to the Representatives in a letter format, which Kelly will draft. 

VI.	General Manager’s Q2 Report – 
Kelly Hokkanen reviewed the highlights of the GM report for the Board.  

VII.	Other Business – 
•	Time and Materials Report

VIII.	Next Meeting Dates
•	August 25, 2011
•	September 22, 2011

Adjournment: 
Motion:  Dean Corner made a motion to adjourn the monthly meeting at 2:58pm   
Second:  Joe Laliberte seconded the motion 
Vote:    unanimous