Home > Consumer Information > Privacy, Identity Theft and Data Security Breaches > Data Breach Notifications
Data Breach Notifications
Entity Information
- Type of Organization: Financial Services
- Entity Name: Citywide Home Loans, LLC
- Street Address: 9785 South Monroe St., Suite 200
- City: Sandy
- State, or Country if outside the US: UT
- Zip Code: 84070
Submitted By
- Name: Todd Bergwall
- Title: General Counsel
- Firm name (if different than entity):
- Telephone Number: 469-240-2244
- Email Address: tbergwall@smp.mortgage
- Relationship to entity whose information was compromised: General Counsel
Breach Information
- Total number of persons affected (including residents): 16,615
- Total number of Maine residents affected: 5
- If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
- Date(s) Breach Occured: 11/18/2020
- Date Breach Discovered: 11/29/2020
- Description of the Breach:
- Other, External system breach (hacking)
- If other, please specify: Malware/ransomware
- Information Acquired - Name or other personal identifier in combination with: Financial Account Number or Credit/Debit Card Number (in combination with security code, access code, password or PIN for the account)
Notification and Protection Services
- Type of Notification: Written
- Date(s) of consumer notification: 02/12/2021
- Copy of notice to affected Maine residents: Citywide-Regulator Notification (Maine).pdf
- Date of any previous (within 12 months) breach notifications: None
- Were identity theft protection services offered: Yes
- If yes, please provide the duration, the provider of the service and a brief description of the service: Citywide is offering 24 months of single-bureau credit monitoring and identity theft restoration services through Kroll.