Data Breach Notifications

Entity Information

  • Type of Organization: Financial Services
  • Entity Name: Citywide Home Loans, LLC
  • Street Address: 9785 South Monroe St., Suite 200
  • City: Sandy
  • State, or Country if outside the US: UT
  • Zip Code: 84070

Submitted By

  • Name: Todd Bergwall
  • Title: General Counsel
  • Firm name (if different than entity):
  • Telephone Number: 469-240-2244
  • Email Address: tbergwall@smp.mortgage
  • Relationship to entity whose information was compromised: General Counsel

Breach Information

  • Total number of persons affected (including residents): 16,615
  • Total number of Maine residents affected: 5
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
  • Date(s) Breach Occured: 11/18/2020
  • Date Breach Discovered: 11/29/2020
  • Description of the Breach:
    • Other, External system breach (hacking)
    • If other, please specify: Malware/ransomware
  • Information Acquired - Name or other personal identifier in combination with: Financial Account Number or Credit/Debit Card Number (in combination with security code, access code, password or PIN for the account)

Notification and Protection Services

  • Type of Notification: Written
  • Date(s) of consumer notification: 02/12/2021
  • Copy of notice to affected Maine residents: Citywide-Regulator Notification (Maine).pdf
  • Date of any previous (within 12 months) breach notifications: None
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: Citywide is offering 24 months of single-bureau credit monitoring and identity theft restoration services through Kroll.