Data Breach Notifications

Entity Information

• Type of Organization: Financial Services
• Entity Name: NCB Management Services, Inc.
• Street Address: 1 Allied Drive
• City: Trevose
• State, or Country if outside the US: PA
• Zip Code: 19053-6945

Submitted By

• Name: Jason Chipman
• Title: Partner
• Firm name (if different than entity): WilmerHale LLP
• Telephone Number: 202-663-6195
• Email Address: Jason.Chipman@wilmerhale.com
• Relationship to entity whose information was compromised: Outside counsel for Bank of America

Breach Information

• Total number of persons affected (including residents): 494969
• Total number of Maine residents affected: 1925
• If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified: Yes
• Date(s) Breach Occured: 02/01/2023
• Date Breach Discovered: 02/04/2023
• Description of the Breach:
  • External system breach (hacking)
• Information Acquired - Name or other personal identifier in combination with: Driver's License Number or Non-Driver Identification Card Number

Notification and Protection Services

• Type of Notification: Written
• Date(s) of consumer notification: 03/24/2023
• Copy of notice to affected Maine residents: Sample Notice Letter.pdf
• Date of any previous (within 12 months) breach notifications:
• Were identity theft protection services offered: Yes
• If yes, please provide the duration, the provider of the service and a brief description of the service: 24 months, Experian, Bank of America is offering a complimentary two-year membership in an identity theft protection service provided by Experian IdentityWorks for eligible affected customers. This product includes identity detection which includes daily monitoring of an individual's credit reports from the three national credit reporting companies (Experian, Equifax® and TransUnion®), internet surveillance, and resolution of identity theft. This service will expire at the conclusion of the complimentary period and will not automatically renew.