Data Breach Notifications

Entity Information

  • Type of Organization: Other Commercial
  • Entity Name: Teleperformance USA, Inc
  • Street Address: 176 2200 W
  • City: Salt Lake City
  • State, or Country if outside the US: Utah
  • Zip Code: 84116

Submitted By

  • Name: Nathan Coffey
  • Title: Mr
  • Firm name (if different than entity):
  • Telephone Number: +447790814326
  • Email Address: Nathan.Coffey@teleperformance.com
  • Relationship to entity whose information was compromised: Global Chief Privacy Officer

Breach Information

  • Total number of persons affected (including residents): 5582
  • Total number of Maine residents affected: 1
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified: Yes
  • Date(s) Breach Occured: 11/04/2022
  • Date Breach Discovered: 11/04/2022
  • Description of the Breach:
    • External system breach (hacking)
  • Information Acquired - Name or other personal identifier in combination with: Social Security Number

Notification and Protection Services

  • Type of Notification: Written
  • Date(s) of consumer notification: 12/07/2022
  • Copy of notice to affected Maine residents: General Template - Individual Notification Letters US - 12.05.2022.pdf
  • Date of any previous (within 12 months) breach notifications: N/A
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: Experian’s® IdentityWorksSM - Credit 1B. This product provides superior identity detection and resolution of identity theft.