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Data Breach Notifications
Entity Information
- Type of Organization: Other Commercial
- Entity Name: CenturyLink Communications
- Street Address: 100 CenturyLink Drive
- City: Monroe
- State, or Country if outside the US: LA
- Zip Code: 71203
Submitted By
- Name: Brian Hughes
- Title: Assistant General Counsel
- Firm name (if different than entity): CenturyLink Communications
- Telephone Number: 314-628-7985
- Email Address: brian.hughes@centurylink.com
- Relationship to entity whose information was compromised: employee
Breach Information
- Total number of persons affected (including residents): Approximately 1942
- Total number of Maine residents affected: 1
- If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
- Date(s) Breach Occured: Over the course of 08/20/2020 to 08/31/2020
- Date Breach Discovered: On or about 08/20/2020
- Description of the Breach:
- External system breach (hacking)
- If other, please specify: •Username (and Password) •Email address •First name, Last name •Service Address, Billing Address •Security Question – the answer is masked and not visible •Notification preferences – opt-in/out of various email and SMS notifications •List of accounts associated to the username •Billing records – up to 12-18 months •Billing preferences – paper or paperless •Current products / services •Qualified upgrades •Recent Order activity if applicable •Voice mail if applicable •Payment History •Payment preference – autopay or one-time •Last 4-digits of payment instrument on file •And similar types of account information
- Information Acquired - Name or other personal identifier in combination with:
Notification and Protection Services
- Type of Notification: Written
- Date(s) of consumer notification: Notice mailing conducted by third party vendor on a rolling basis beginning 09/21/2020, with all letters in the mail by 09/25/2020.
- Copy of notice to affected Maine residents: MyCenturyLink - Customer Notice Letter FINAL 9-18.pdf
- Date of any previous (within 12 months) breach notifications:
- Were identity theft protection services offered: No
- If yes, please provide the duration, the provider of the service and a brief description of the service: