Data Breach Notifications

Entity Information

  • Type of Organization: Financial Services
  • Entity Name: Sentry Insurance
  • Street Address: 1800 North Point Drive
  • City: Stevens Point
  • State, or Country if outside the US: WI
  • Zip Code: 54481

Submitted By

  • Name: Julia Fullerton
  • Title: Director, Privacy
  • Firm name (if different than entity):
  • Telephone Number: 715-346-7271
  • Email Address: julia.fullerton@sentry.com
  • Relationship to entity whose information was compromised: Employee

Breach Information

  • Total number of persons affected (including residents): 3146
  • Total number of Maine residents affected: 16
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified: No
  • Date(s) Breach Occured: 10/14/2020-01/29/2021
  • Date Breach Discovered: 1/29/2021
  • Description of the Breach:
    • Other
    • If other, please specify: Sentry has become aware that a remote employee allowed an individual in the employee’s household access to electronic customer information. Sentry has reviewed recorded audio as well as computer log information for all transactions conducted under the individual’s work identification number. As a result of its investigation, Sentry has determined that the unauthorized individual could have accessed personal information pertaining to 29 individuals in the state of Indiana, specifically the first and last name, along with the individual’s driver’s license number, date of birth, and for some individuals (7 of the 29 ), the financial account number used by the customer to make the purchase with us. Because our investigation was able to identify the instances where customer payment information was involved, we are sending two versions of a customer notification letter which allows us to appropriately limit our identification of payment information to the applicable instances. Copies of those notices are attached. In response to this incident, we have increased the frequency of video chat by Customer Service Managers with their direct reports to more closely monitor remote employee activities. We are currently in the process of preparing the notification letters for mailing to customers.
  • Information Acquired - Name or other personal identifier in combination with: Financial Account Number or Credit/Debit Card Number (in combination with security code, access code, password or PIN for the account)

Notification and Protection Services

  • Type of Notification: Written
  • Date(s) of consumer notification: 3/5/2021
  • Copy of notice to affected Maine residents: 124666873.pdf11406743620.pdf
  • Date of any previous (within 12 months) breach notifications:
  • Were identity theft protection services offered: No
  • If yes, please provide the duration, the provider of the service and a brief description of the service: