Data Breach Notifications

Entity Information

  • Type of Organization: Financial Services
  • Entity Name: TIAA, FSB
  • Street Address: 301 W. Bay Street
  • City: Jacksonville
  • State, or Country if outside the US: FL
  • Zip Code: 32202

Submitted By

  • Name: Farrell Wilkerson
  • Title: Associate General Counsel
  • Firm name (if different than entity): TIAA
  • Telephone Number: 9046863631
  • Email Address: farrell.wilkerson@tiaa.org
  • Relationship to entity whose information was compromised: legal counsel

Breach Information

  • Total number of persons affected (including residents): 2,580
  • Total number of Maine residents affected: 19
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
  • Date(s) Breach Occured: 12/13/2023
  • Date Breach Discovered: 12/13/2023
  • Description of the Breach:
    • Insider wrongdoing
  • Information Acquired - Name or other personal identifier in combination with: Financial Account Number or Credit/Debit Card Number (in combination with security code, access code, password or PIN for the account)

Notification and Protection Services

  • Type of Notification: Written
  • Date(s) of consumer notification: 12/17/2023 and 12/22/2023
  • Copy of notice to affected Maine residents: General TEMPLATE.pdf
  • Date of any previous (within 12 months) breach notifications:
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: 24 months, Experian IdentityWorks, credit monitoring and identity restoration services