Data Breach Notifications

Entity Information

  • Type of Organization: Other Commercial
  • Entity Name: The Biltmore Company, LLC
  • Street Address: One North Pack Square
  • City: Asheville
  • State, or Country if outside the US: NC
  • Zip Code: 28801

Submitted By

  • Name: Christel E. Harlacher
  • Title: Associate Attorney
  • Firm name (if different than entity): McGuireWoods LLP
  • Telephone Number: 804-775-4391
  • Email Address:
  • Relationship to entity whose information was compromised: Outside counsel

Breach Information

  • Total number of persons affected (including residents): 11530
  • Total number of Maine residents affected: 35
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified: Yes
  • Date(s) Breach Occured: 12/05/2023
  • Date Breach Discovered: 02/16/2024
  • Description of the Breach:
    • External system breach (hacking)
  • Information Acquired - Name or other personal identifier in combination with: Financial Account Number or Credit/Debit Card Number (in combination with security code, access code, password or PIN for the account)

Notification and Protection Services

  • Type of Notification: Written
  • Date(s) of consumer notification: 03/15/2024
  • Copy of notice to affected Maine residents: Exhibit A_Template Notification Letter for all States Except MA.pdf
  • Date of any previous (within 12 months) breach notifications: None
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: Equifax Credit Watch™ Gold, which includes 24 months of credit monitoring, daily access to credit report, WebScan notifications, fraud alerts, Identity Restoration, and up to $1,000,000 of identity theft insurance coverage.