Data Breach Notifications

Entity Information

• Type of Organization: Financial Services
• Entity Name: CSI Financial Services, LLC ("ClearBalance")
• Street Address: 3636 Nobel Drive Suite 250
• City: San Diego
• State, or Country if outside the US: California
• Zip Code: 92122

Submitted By

• Name: Michelle Tygart
• Title: Chief Compliance Officer
• Firm name (if different than entity):
• Telephone Number: 858-200-9224
• Email Address: mtygart@clearbalance.org
• Relationship to entity whose information was compromised: Entity

Breach Information

• Total number of persons affected (including residents): 209,719
• Total number of Maine residents affected: 108
• If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
• Date(s) Breach Occured: 03/08/2021 - 04/26/2021
• Date Breach Discovered: 04/26/2021
• Description of the Breach:
  • Other
  • If other, please specify: Phishing
• Information Acquired - Name or other personal identifier in combination with: Driver's License Number or Non-Driver Identification Card Number

Notification and Protection Services

• Type of Notification: Written
• Date(s) of consumer notification: 07/09/2021
• Copy of notice to affected Maine residents: ClearBalance Exhibit A.pdf
• Date of any previous (within 12 months) breach notifications:
• Were identity theft protection services offered: Yes
• If yes, please provide the duration, the provider of the service and a brief description of the service: ClearBalance is providing identity theft protection services through IDX, a well-known data breach and recovery services expert that specializes in consumer support. IDX identity theft protection services include 24 months of credit and CyberScan monitoring, a $1,000,000 insurance reimbursement policy, and fully managed identity theft recovery services. CyberScan monitoring includes Dark Web monitoring of underground websites, chat rooms, and malware to identify trading or selling of any personal identifying information.