Data Breach Notifications

Entity Information

  • Type of Organization: Financial Services
  • Entity Name: Nationstar Mortgage LLC (dba Mr. Cooper)
  • Street Address: 8950 Cypress Waters Blvd
  • City: Coppell
  • State, or Country if outside the US: TX
  • Zip Code: 75019

Submitted By

  • Name: Michelle Reed
  • Title: Partner
  • Firm name (if different than entity): Akin Gump Strauss Hauer & Feld LLP
  • Telephone Number: 2149692713
  • Email Address:
  • Relationship to entity whose information was compromised: Outside counsel

Breach Information

  • Total number of persons affected (including residents): 14,690,284
  • Total number of Maine residents affected: 59,917
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified: Yes
  • Date(s) Breach Occured: 10/30/2023
  • Date Breach Discovered: 10/31/2023
  • Description of the Breach:
    • External system breach (hacking)
  • Information Acquired - Name or other personal identifier in combination with: Social Security Number

Notification and Protection Services

  • Type of Notification: Written
  • Date(s) of consumer notification: 12/15/2023
  • Copy of notice to affected Maine residents: Mr. Cooper Individual Notice - Proof - Redacted.pdf
  • Date of any previous (within 12 months) breach notifications:
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: 24 months, TransUnion, Single Bureau Credit Monitoring/Single Bureau Credit Report/Single Bureau Credit Score services including credit alerts and proactive fraud assistance