Data Breach Notifications

Entity Information

  • Type of Organization: Financial Services
  • Entity Name: LoanCare, LLC
  • Street Address: 3637 Sentara Way
  • City: Virginia Beach
  • State, or Country if outside the US: United States
  • Zip Code: 23452

Submitted By

  • Name: William Long
  • Title: Chief Risk Officer
  • Firm name (if different than entity):
  • Telephone Number: 7574690592
  • Email Address:
  • Relationship to entity whose information was compromised: Employee

Breach Information

  • Total number of persons affected (including residents): 1316938
  • Total number of Maine residents affected: 4787
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified: Yes
  • Date(s) Breach Occured: 11/19/2023
  • Date Breach Discovered: 12/13/2023
  • Description of the Breach:
    • External system breach (hacking)
  • Information Acquired - Name or other personal identifier in combination with: Social Security Number

Notification and Protection Services

  • Type of Notification: Written
  • Date(s) of consumer notification: 12/20/2023
  • Copy of notice to affected Maine residents: LoanCare_Individual Notification Sample.pdf
  • Date of any previous (within 12 months) breach notifications:
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: Kroll, 24 Months Credit monitoring, web monitoring, and identity theft restoration services