Data Breach Notifications

Entity Information

  • Type of Organization: Financial Services
  • Entity Name: Ally Bank
  • Street Address: 601 S. Tryon Street, Ste 100
  • City: Charlotte
  • State, or Country if outside the US: NC
  • Zip Code: 28202

Submitted By

  • Name: Christian Hall
  • Title: Chief Privacy Officer
  • Firm name (if different than entity):
  • Telephone Number: 704-501-0353
  • Email Address:
  • Relationship to entity whose information was compromised: Employee

Breach Information

  • Total number of persons affected (including residents): 328
  • Total number of Maine residents affected: 1
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
  • Date(s) Breach Occured: 5/25/2023
  • Date Breach Discovered: 7/25/2023
  • Description of the Breach:
    • Insider wrongdoing
  • Information Acquired - Name or other personal identifier in combination with: Financial Account Number or Credit/Debit Card Number (in combination with security code, access code, password or PIN for the account)

Notification and Protection Services

  • Type of Notification: Written
  • Date(s) of consumer notification: 8/22/2023
  • Copy of notice to affected Maine residents: Ally Notification Letter_FINAL.pdf
  • Date of any previous (within 12 months) breach notifications: None
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: Equifax Complete Premier provided for 24 months. Provides annual access to your 3-bureau credit report and VantageScore credit scores; Daily access to your Equifax credit report and 1-bureau VantageScore credit score; 3-bureau credit monitoring with email notifications of key changes to your credit reports; and much more.