Data Breach Notifications

Entity Information

  • Type of Organization: Financial Services
  • Entity Name: New York Life Insurance Company
  • Street Address: 51 Madison Avenue
  • City: New York
  • State, or Country if outside the US: New York
  • Zip Code: 10010

Submitted By

  • Name: Linda Beebe
  • Title: Associate General Counsel
  • Firm name (if different than entity):
  • Telephone Number: 2125764644
  • Email Address:
  • Relationship to entity whose information was compromised: employee

Breach Information

  • Total number of persons affected (including residents): 25685
  • Total number of Maine residents affected: 95
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
  • Date(s) Breach Occured: 05/29/23-05/30/23
  • Date Breach Discovered: 06/06/2023
  • Description of the Breach:
    • External system breach (hacking)
  • Information Acquired - Name or other personal identifier in combination with: Social Security Number

Notification and Protection Services

  • Type of Notification: Written
  • Date(s) of consumer notification: 08/11/2023
  • Copy of notice to affected Maine residents: PBI Customer Letter.pdf
  • Date of any previous (within 12 months) breach notifications: 08/10/2023
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: 12 months of Kroll Identity Monitoring services. Single Bureau Credit Monitoring. The individual will receive alerts when there are changes to their credit data—for instance, when a new line of credit is applied for in their name. Fraud Consultation. The individual will have unlimited access to consultation with a Kroll fraud specialist. Support includes showing you the most effective ways to protect their identity, explaining their rights and protections under the law, assistance with fraud alerts, and interpreting how personal information is accessed and used, including investigating suspicious activity that could be tied to an identity theft event. Identity Theft Restoration. If the individual becomes a victim of identity theft, an experienced Kroll licensed investigator will work on their behalf to resolve related issues.