Data Breach Notifications

Entity Information

  • Type of Organization: Financial Services
  • Entity Name: Citizens Bank of West Virginia
  • Street Address: 211 3rd St #213
  • City: Elkins
  • State, or Country if outside the US: West Virginia
  • Zip Code: 26241

Submitted By

  • Name: Michael Waters
  • Title: Shareholder
  • Firm name (if different than entity): Polsinelli PC
  • Telephone Number: 312-463-6212
  • Email Address:
  • Relationship to entity whose information was compromised: Outside Counsel

Breach Information

  • Total number of persons affected (including residents): 35105
  • Total number of Maine residents affected: 10
  • If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
  • Date(s) Breach Occured: 11/15/2023
  • Date Breach Discovered: 2/1/2024
  • Description of the Breach:
    • External system breach (hacking)
  • Information Acquired - Name or other personal identifier in combination with: Financial Account Number or Credit/Debit Card Number (in combination with security code, access code, password or PIN for the account)

Notification and Protection Services

  • Type of Notification: Written
  • Date(s) of consumer notification: 3/18/2024
  • Copy of notice to affected Maine residents: Adult 1 Yr_Source.pdf
  • Date of any previous (within 12 months) breach notifications:
  • Were identity theft protection services offered: Yes
  • If yes, please provide the duration, the provider of the service and a brief description of the service: Although we are not aware of any instances of fraud or identity theft, we are offering a complimentary one-year membership of Experian IdentityWorksSM Credit 3B. This product helps detect possible misuse of personal information and provides identity protection services focused on immediate identification and resolution of identity theft.