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Data Breach Notifications
Entity Information
- Type of Organization: Financial Services
- Entity Name: Citizens Bank of West Virginia
- Street Address: 211 3rd St #213
- City: Elkins
- State, or Country if outside the US: West Virginia
- Zip Code: 26241
Submitted By
- Name: Michael Waters
- Title: Shareholder
- Firm name (if different than entity): Polsinelli PC
- Telephone Number: 312-463-6212
- Email Address: MWaters@polsinelli.com
- Relationship to entity whose information was compromised: Outside Counsel
Breach Information
- Total number of persons affected (including residents): 35105
- Total number of Maine residents affected: 10
- If the number of Maine residents exceeds 1,000, have the consumer reporting agencies been notified:
- Date(s) Breach Occured: 11/15/2023
- Date Breach Discovered: 2/1/2024
- Description of the Breach:
- External system breach (hacking)
- Information Acquired - Name or other personal identifier in combination with: Financial Account Number or Credit/Debit Card Number (in combination with security code, access code, password or PIN for the account)
Notification and Protection Services
- Type of Notification: Written
- Date(s) of consumer notification: 3/18/2024
- Copy of notice to affected Maine residents: Adult 1 Yr_Source.pdf
- Date of any previous (within 12 months) breach notifications:
- Were identity theft protection services offered: Yes
- If yes, please provide the duration, the provider of the service and a brief description of the service: Although we are not aware of any instances of fraud or identity theft, we are offering a complimentary one-year membership of Experian IdentityWorksSM Credit 3B. This product helps detect possible misuse of personal information and provides identity protection services focused on immediate identification and resolution of identity theft.